Privacy Policy

At Interview Ace, located at Level 10, 100 Miller Street, North Sydney, NSW 2060, Australia, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our website, purchase our services, or interact with us in any way. We are bound by the Australian Privacy Principles (APPs) as set out in the Privacy Act 1988 (Cth).

Information We Collect

We collect several types of information from and about users of our services, including:

• Personal Information: This includes your name, email address, phone number, postal address, and any other information you provide when you register for an account, purchase a course, subscribe to our newsletter, or contact us.
• Payment Information: When you purchase our courses or services, we collect payment information such as credit card details or bank account information. This information is processed securely through our payment gateway providers. We do not store your full credit card details on our servers.
• Demographic Information: We may collect demographic information such as your age, gender, occupation, and location to better understand our audience and improve our services.
• Usage Data: We collect information about how you use our website and services, including the pages you visit, the links you click, the time you spend on our site, and your IP address.
• Communications: We retain records of your communications with us, including emails, chat logs, and phone calls, to provide customer support and improve our services.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to collect information about your browsing activity on our website. This helps us personalize your experience, analyze website traffic, and deliver targeted advertising.

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and Improving Our Services: We use your information to provide you with access to our courses, personalize your learning experience, and improve the quality of our services.
• Processing Payments: We use your payment information to process your purchases and manage your subscriptions.
• Communicating with You: We use your contact information to send you important updates about our services, respond to your inquiries, and provide customer support.
• Marketing and Advertising: With your consent, we may use your information to send you promotional emails about new courses, special offers, and other news. You can opt out of receiving these emails at any time.
• Analyzing Website Traffic: We use usage data to analyze website traffic, identify trends, and improve the performance and usability of our website.
• Legal Compliance: We may use your information to comply with applicable laws and regulations, respond to legal requests, and protect our rights and interests.

Disclosure of Your Information

We may disclose your information to the following categories of recipients:

• Service Providers: We share your information with third-party service providers who assist us in providing our services, such as payment processors, hosting providers, email marketing platforms, and analytics providers. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
• Business Partners: We may share your information with business partners who offer complementary products or services that may be of interest to you. We will only do this with your consent.
• Legal Authorities: We may disclose your information to legal authorities if required by law or if we believe that such disclosure is necessary to protect our rights, safety, or property, or the rights, safety, or property of others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. We will notify you via email and/or a prominent notice on our website of any such change in ownership or control.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

• Encryption: We use encryption to protect sensitive information during transmission and storage.
• Firewalls: We use firewalls to protect our servers from unauthorized access.
• Access Controls: We restrict access to your personal information to authorized personnel only.
• Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.

Your Rights

You have the following rights regarding your personal information:

• Access: You have the right to access the personal information we hold about you.
• Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
• Objection: You have the right to object to the processing of your personal information for certain purposes, such as marketing.
• Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
• Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise these rights, please contact our Privacy Officer at the contact information provided below.

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including providing you with our services, complying with our legal obligations, resolving disputes, and enforcing our agreements.

International Data Transfers

Your personal information may be transferred to and processed in countries outside of Australia. These countries may have different data protection laws than Australia. We will take reasonable steps to ensure that your information is protected in accordance with this Privacy Policy and applicable Australian law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on our website and update the “Last Updated” date at the top of this policy. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact our Privacy Officer:

Privacy Officer: Ms. Olivia Bennett
Email: privacy@interviewace.com.au
Phone: (02) 9123 7890
Address: Level 10, 100 Miller Street, North Sydney, NSW 2060, Australia

If you are not satisfied with our response to your complaint, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au
Phone: 1300 363 992

Last Updated: October 26, 2025